Terms and Conditions
DEFINITIONS. "We", "our", and "us" will refer to the owner of the property, the property care/management company and/or any of it employees, consultants, and/or third-party vendors that work with the property care/management company. The "guest" will refer to the person whose name is on the reservation and any persons that can enter the property with consent of any guest. "VRDP" refers to the Vacation Rental Damage Protection plan. "USD" refers to United States Dollar(s). "Web Specials" are but are not limited to deals and/or discounts that are promoted on our website.
GENERAL. The premises will be available for occupation from 4:00 PM on the arrival date and must be vacated by 10:00 AM on the date of departure. Arrival and/or departure times may be altered under written consent and made at least 24 hours in advance of arrival and/or departure time. Fees apply for early arrival or late departures. All guests named on the reservation must be at least 21 years of age, staying on property during the rental period and must provide a copy of a valid, legible driver’s license or passport. If payment is being made by another party not named on the reservation, we must also receive a copy of a valid, legible driver’s license or passport for the cardholder or name on account. We reserve the right to substitute a like property that can accommodate the amount guests stated on the reservation within the community booked should circumstances beyond our control arise which include but are not limited to: maintenance issues, owner arrivals, the property is no longer in our inventory, etc. The balance of the total for the reservation must be received no later than 45 days prior to the arrival date of the reservation (60 days if staying in the Windsor Hills Community). There is a 4% service fee applied to the total amount due for the reservation after taxes and fees. There is a $50 fee for insufficient funds. There are fees applied to your reservation if dates are changed equal to or less than 60 days from your arrival date. By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Due to security reasons, software and/or files may not be downloaded by guests on any in-home computer provided by us.
SECURITY DEPOSIT. We do require a Security Deposit in addition to the room rate for each room and reservation. The security deposit is either: the purchase of a $50 Vacation Rental Damage Protection plan or a refundable damage deposit of $400 held prior to your arrival date and refunded after your departure date assuming there are no outstanding balances for services, fees or damages to the property.
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3000. Any damages that exceed $3000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.
Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy [insert link here if document is being sent electronically, www.vacationrentalinsurance.com/g20vrd]. The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly DENSCO LLC any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact DENSCO LLC directly if you do not wish to participate in this assignment.
CANCELATIONS. All cancelations must be in writing. If the balance due remains unpaid 45 days prior to the arrival date, we reserve the right to cancel the reservation and any amount paid towards the reservation will be forfeited. Cancelation fee is one average nightly rental rate. There is a $100 service fee for any changes to the dates of the reservation prior to arrival. We do not issue refunds for unused dates during the reservation. We reserve the right to amend, curtail or terminate any contract without compensation. ALL WEB SPECIALS ARE NON-REFUNDABLE and may be moved to another room of same type also specific rooms are not guaranteed.
All properties except Windsor Hills Community. If the reservation is canceled 60-45 days prior to the reservation arrival date then the amount paid towards the total balance will be forfeited. If the reservation is canceled 45-31 days prior to the reservation arrival date then the amount paid towards that reservation will be refunded minus 50% of the total room rate before taxes and any applicable fees. If the reservation is canceled 30 days or less prior to the reservation arrival date then the amount paid towards that reservation minus the security deposit is forfeited.
Windsor Hills Community Cancelation Policy. If the reservation is canceled more than 60 days prior to the reservation arrival date then the amount paid towards the total balance will be refunded minus the cancelation fee and any applicable fees. If the reservation is canceled less than 60 days prior to the reservation arrival date then the amount paid towards that reservation minus the security deposit is forfeited. We reserve the right to cancel a reservation due to circumstances beyond our control which includes but is not limited to: specific property owner arrival, double booking, or maintenance issues. In the case that the cancelation is of no fault of the guest, then any fees will be refunded.
SMOKING AND PET POLICIES. All units are NON-SMOKING. Smoking is only allowed in designated areas and on the balcony with doors and windows closed. If smoking on the balcony, please make sure all windows and doors are closed to prevent being charged the smoking fee. There is a $200 smoking fee plus applicable fees and/or taxes that will occur immediately if evidence is found of smoke or smoking inside the unit. Unless you have purchased a pet-friendly property pets are NOT allowed inside the property or on the balcony/patio. The pet charge is $95 plus applicable fees, processing, and/or taxes. No pet weighing over 25 pounds in a condo and 50 pounds in a townhouse may occupy any one unit. If the pet’s behavior results in complaints by other guests, the owner may be asked to board the pet off property with a veterinarian/shelter/kennel without compensation. Guests are required to clean up after their pet inside and outside the property. Pets are not allowed in the pool, putting green, or clubhouse areas. Monterrey rooms do not participate in this program. Your pet should have all recommended vaccinations currently up-to-date and guest must agree to provide current records from a licensed veterinarian regarding your pet immediately should DENSCO LLC request this information from you at any time. If notified of noncompliance a fee and taxes may be charged and your rental agreement may be terminated immediately and without compensation of unused days.
ITEMS LEFT BEHIND. If any personal items have been left by the guest, it is the responsibility of the guest to pay the $35 service fee and all costs from the packaging and shipping of those items should the guest request the items be returned to them. We do not accept responsibility for any lost or damages to items that may occur during the transportation or shipping process.
CLEANING AND MAINTENANCE. A cleaning fee per property and change of property during reservation dates will be applied to each reservation. Towels, sheets and all linens are inventoried before and after each guest’s stay. Guest will be charged for any damaged or missing items. If the property is left in a condition that would require an excessive cleaning, or a significantly longer time to clean, additional costs may apply. If the guests require assistance from the property care/management company after 5:00 PM and before 9:00 AM due to an issue that is the fault of the guests, which includes but is not limited to a lock out, clogged toilet, AC freeze up, etc.; a service fee may apply.
LIABILITY. We accept no responsibility or liability whatsoever for but not limited to: personal injury, accidents, loss or damage to personal effects or vehicles during the stay or after departure, or alterations to the terms of this booking caused by events/circumstances beyond our control; this includes but is not limited to: war, civil commotion, flight delays or cancelations, adverse weather conditions, fire or flood, substitution of rental property, etc. We reserve the right to enter the premises at any time for whatever reason without prior notification and accept no liability for any loss or damages that may result from the legal and reasonable exercising of such rights.
DISPUTE RESOLUTION. The parties agree to mediate any dispute or claim arising between them out of this contract or any resulting transaction before resorting to arbitration or court action. The parties agree that any dispute or claim in law or equity arising between them out of this Agreement or any resulting transaction which is not settled through mediation, shall be decided by neutral, binding arbitration and not by court action.
CAPTIONS AND SECTION HEADINGS. The various captions and section headings contained in this Agreement are inserted only as a matter of convenience and in no way define, limit, or extend the scope or intent of any of the provisions of this Agreement. Our failure to enforce any provision(s) of this contract shall not in any way be construed as a waiver of any such provision(s) as to future violations thereof, nor prevent us from enforcing each and every other provision(s). The waiver by a party of any single remedy shall not constitute a waiver of such party's right to assert all other legal remedies available to him/her/it under the circumstances. If it is found that the guest(s) breach any of the above policies or is/are involved in any illegal activity according to the laws and regulations of either Florida State and/or the United States government, we reserve the right to bar access to the property by the guest(s) without any compensation or refund of unused nights and may be barred from staying with any DENSCO LLC property in the future.
Governing Body. This contract is governed by and shall be interpreted in accordance with Florida State Law and the parties hereto shall both submit to the jurisdiction of the Florida courts.
With respect to its subject matter, this Agreement and its Exhibits constitute the entire understanding of the parties superseding all prior agreements, understandings, negotiations and discussions between them whether written or oral, and there are no other understandings, representations, warranties or commitments with respect thereto.
ACCEPTANCE OF TERMS AND CONDITIONS. The signing of this form and/or any payments made to the reservation confirms the acceptance of the terms and conditions described herein and shall be binding on all persons occupying the premises whether or not such persons have signed this form.