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Terms and Conditions
"We", "our", and "us" will refer to the owner of the property, the property care/management company and/or any of it employees, consultants, and/or third party vendors that work with the property care/management company. The "guest" will refer to the person whose name is on the reservation and any persons that are allowed to enter the property with consent of any guest. "Web Specials" are but are not limited to deals and/or discounts that are promoted on our website.
The premises will be available for occupation from 4:00 PM on the arrival date and must be vacated by 10:00 AM on the date of departure. Arrival and/or departure times may be altered under written consent and made at least 24 hours in advance of arrival and/or departure time. Fees may apply for early arrival or late departures. By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Due to security reasons, software and or files may not be downloaded by guests on any in-home computer.
To guarantee a reservation all of the following conditions apply: a reservation deposit of 20% of the total room rate before taxes with a minimum of $250.00 is due; the rental agreement has been signed by the guest and received by the property care/management company along with a copy of a valid, clear, and legible driverís license or passport of the person whose name the reservation is under; and the person whose name the reservation is under must be at least 21 years of age and will be staying on property during the rental period.
We do require a Security Deposit in addition to room rate for each room and/or reservation. This security deposit can be handled by either: the purchase of an Accidental Rental Damage Waiver for $50 or a refundable security deposit of $400 held prior to your arrival date and refunded after your departure date assuming there are no outstanding balances for services or damages to the property. A cleaning fee of $85 for a condo unit or $95 for a townhouse unit will be applied to each reservation. There is a 4% service fee applied to the total amount due for the reservation after taxes and fees. There is a $50 fee for insufficient funds. There are fees applied to your reservation if dates are changed equal to or less than 60 days from your arrival date. The balance of the total for the reservation must be received no later than 45 days prior to the arrival date of the reservation.
All cancellations must be in writing. If the balance due remains unpaid 30 days prior to the arrival date, then we reserve the right to cancel the reservation and any amount paid towards the reservation will be forfeited. There is a minimum cancellation fee of $50. If the reservation is cancelled more than 45 days prior to the reservation arrival date then the amount paid towards the total balance will be refunded minus the cancellation fee and any applicable fees. If the reservation is cancelled 45-30 days prior to the reservation arrival date then the amount paid towards that reservation will be refunded minus 50% of the total room rate before taxes and any applicable fees. If the reservation is cancelled less than 30 days prior to the reservation arrival date then the amount paid towards that reservation minus the security deposit is forfeited. We do not issue refunds for unused dates during the reservation. We reserve the right to amend, curtail or terminate any contract without compensation. ALL WEB SPECIALS ARE NON-CANCELLABLE and NON-REFUNDABLE.
All units are NON-SMOKING. Smoking is only allowed on the balcony and in designated areas. If smoking on the balcony, please make sure all windows and doors are closed to prevent being charged the smoking fee. There is a $200 smoking fee plus applicable fees and/or taxes that will occur immediately if evidence is found of smoke or smoking inside the unit..
Unless you have purchased one of our limited pet-friendly properties and have already paid the pet charge of $95 plus applicable fees and/or taxes, pets are NOT allowed inside the property or on the balcony/patio. No pet weighing over 25 pounds in a condo and 50 pounds in a townhome may occupy any one unit. If the petís behavior results in complaints by other guests, the owner may be asked to board the pet off property with a veterinarian/shelter/kennel without compensation. Guests are required to clean up after their pet inside and outside the property. Pets are not allowed in the pool, putting green, or clubhouse areas. Monterey rooms do not participate in this program. Your pet should have all recommended vaccinations currently up-to-date and guest must agree to provide current records from a licensed veterinarian regarding your pet immediately should Vista Cay Inn by Densco LLC request this information from you at any time. If notified of non compliance a fee and taxes may be charged and your rental agreement may be terminated immediately and without compensation of unused days.
ITEMS LEFT BEHIND
If any personal items have been left by the guest, it is the responsibility of the guest to pay the $15 service fee and all costs from the packaging and shipping of those items should the guest request the items be returned to them. We do not accept responsibility for any lost or damages to items that may occur during the transportation or shipping process.
CLEANING AND MAINTENANCE
Towels, sheets and all linens are inventoried before and after each guestís stay. Guest will be charged for any damaged or missing items. If the property is left in a condition that would require an excessive cleaning, or a significantly longer time to clean, additional costs may apply. If the guests require assistance from the property care/management company after 5:00 PM and before 9:00 AM due to an issue that is the fault of the guests, which includes but is not limited to a lock out, clogged toilet, or AC freeze up; a service fee may apply.
We accept no responsibility or liability whatsoever for but not limited to: personal injury, accidents, loss or damage to personal effects or vehicles during the stay or after departure, or alterations to the terms of this booking caused by events beyond our control; this includes but is not limited to: war, civil commotion, flight delays or cancellations, adverse weather conditions, fire or flood. We reserve the right to enter the premises at any time for whatever reason without prior notification and accept no liability for any loss or damages that may result from the legal and reasonable exercising of such rights.
CAPTIONS AND SECTION HEADINGS
The various captions and section headings contained in this Agreement are inserted only as a matter of convenience and in no way define, limit or extend the scope or intent of any of the provisions of this Agreement.
Our failure to enforce any provision(s) of this contract shall not in any way be construed as a waiver of any such provision(s) as to future violations thereof, nor prevent us from enforcing each and every other provision(s). The waiver by a party of any single remedy shall not constitute a waiver of such party's right to assert all other legal remedies available to him/her/it under the circumstances. If it is found that the guest(s) breach any of the above policies or is/are involved in any illegal activity according to the laws and regulations of either Florida State and/or the United States government, we reserve the right to bar access to the property by the guest(s) without any compensation or refund of unused nights and may be barred from staying with any Densco LLC property in the future.
This contract is governed by and shall be interpreted in accordance with Florida State Law and the parties hereto shall both submit to the jurisdiction of the Florida courts. With respect to its subject matter, this Agreement and its Exhibits constitute the entire understanding of the parties superseding all prior agreements, understandings, negotiations and discussions between them whether written or oral, and there are no other understandings, representations, warranties or commitments with respect thereto.
ACCEPTANCE OF TERMS AND CONDITIONS
The signing of this form and/or any payments made to the reservation confirms the acceptance of the terms and conditions described herein and shall be binding on all persons occupying the premises whether or not such persons have signed this form.
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