Featured Vacation RentalContempo Suite
Terms and Conditions
DEFINITIONS. "We", "our", and "us" will refer to the owner of the property, the property care/management company and/or any of it employees, consultants, and/or third party vendors that work with the property care/management company. The "guest" will refer to the person whose name is on the reservation and any persons that are allowed to enter the property with consent of any guest. "VRDP" refers to the Vacation Rental Damage Protection plan. "USD" refers to United States Dollar(s). "Web Specials" are but are not limited to deals and/or discounts that are promoted on our website.
GENERAL. The premises will be available for occupation from 4:00 PM on the arrival date and must be vacated by 10:00 AM on the date of departure. Arrival and/or departure times may be altered under written consent and made at least 24 hours in advance of arrival and/or departure time. Fees may apply for early arrival or late departures. By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Due to security reasons, software and or files may not be downloaded by guests on any in-home computer.
SECURITY DEPOSIT. We do require a Security Deposit in addition to the room rate for each room and/or reservation. The security deposit is either: the purchase of a $50 Vacation Rental Damage Protection plan or a refundable damage deposit of $400 held prior to your arrival date and refunded after your departure date assuming there are no outstanding balances for services or damages to the property.
CANCELLATIONS. All cancellations must be in writing. If the balance due remains unpaid 45 days prior to the arrival date, then we reserve the right to cancel the reservation and any amount paid towards the reservation will be forfeited. There is a minimum cancellation fee of $50. We do not issue refunds for unused dates during the reservation. We reserve the right to amend, curtail or terminate any contract without compensation. ALL SPECIALS ARE NON-REFUNDABLE and may be moved to another property of the same room type.
SMOKING. All units are NON-SMOKING. Smoking is only allowed in designated areas and on the balcony with doors and windows closed. If smoking on the balcony, please make sure all windows and doors are closed to prevent being charged the smoking fee. There is a $200 smoking fee plus applicable fees and/or taxes that will occur immediately if evidence is found of smoke or smoking inside the unit.
PET POLICIES. Unless you have purchased a pet-friendly property pets are NOT allowed inside the property or on the balcony/patio. The pet charge is $95 plus applicable fees, processing, and/or taxes. No pet weighing over 25 pounds in a condo and 50 pounds in a townhouse may occupy any one unit. If the petís behavior results in complaints by other guests, the owner may be asked to board the pet off property with a veterinarian/shelter/kennel without compensation. Guests are required to clean up after their pet inside and outside the property. Pets are not allowed in the pool, putting green, or clubhouse areas. Monterrey rooms do not participate in this program.
ITEMS LEFT BEHIND. If any personal items have been left by the guest, it is the responsibility of the guest to pay the $15 service fee and all costs from the packaging and shipping of those items should the guest request the items be returned to them. We do not accept responsibility for any lost or damages to items that may occur during the transportation or shipping process.
CLEANING AND MAINTENANCE. A cleaning fee of $85 for a condo unit or $95 for a townhouse unit will be applied to each reservation. Towels, sheets and all linens are inventoried before and after each guestís stay. Guest will be charged for any damaged or missing items. If the property is left in a condition that would require an excessive cleaning, or a significantly longer time to clean, additional costs may apply. If the guests require assistance from the property care/management company after 5:00 PM and before 9:00 AM due to an issue that is the fault of the guests, which includes but is not limited to a lock out, clogged toilet, AC freeze up, etc; a service fee may apply.
LIABILITY. We accept no responsibility or liability whatsoever for but not limited to: personal injury, accidents, loss or damage to personal effects or vehicles during the stay or after departure, or alterations to the terms of this booking caused by events beyond our control; this includes but is not limited to: war, civil commotion, flight delays or cancellations, adverse weather conditions, fire or flood. We reserve the right to enter the premises at any time for whatever reason without prior notification and accept no liability for any loss or damages that may result from the legal and reasonable exercising of such rights.
CAPTIONS AND SECTION HEADINGS. The various captions and section headings contained in this Agreement are inserted only as a matter of convenience and in no way define, limit, or extend the scope or intent of any of the provisions of this Agreement.
ACCEPTANCE OF TERMS AND CONDITIONS. The signing of this form and/or any payments made to the reservation confirms the acceptance of the terms and conditions described herein and shall be binding on all persons occupying the premises whether or not such persons have signed this form.